Your Privacy Choices
As described in our Privacy Policy, we collect personal information from your interactions with us and our website, including through cookies and similar technologies. We may also share this personal information with third parties, including advertising partners. We do this in order to show you ads on other websites that are more relevant to your interests and for other reasons outlined in our privacy policy.
Sharing of personal information for targeted advertising based on your interaction on different websites may be considered "sales", "sharing", or "targeted advertising" under certain U.S. state privacy laws. Depending on where you live, you may have the right to opt out of these activities. If you would like to exercise this opt-out right, please follow the instructions below.
If you visit our website with the Global Privacy Control opt-out preference signal enabled, depending on where you are, we will treat this as a request to opt-out of activity that may be considered a “sale” or “sharing” of personal information or other uses that may be considered targeted advertising for the device and browser you used to visit our website.
Shipping information
Lost/delayed shipment
If your order has not arrived within the estimated delivery window, please contact us at hello@jubihaus.com and we’ll help track it or arrange a replacement/refund.
Where do you ship?
We currently ship to Singapore, Malaysia, Philippines, Indonesia, Thailand, and Australia!
How long does shipping take?
For international orders (outside Singapore), we ship via DHL and it takes anywhere from 5 - 8 days (processing + delivery).
Please note that unforeseen customs or logistical delays may occasionally extend this timeframe.
How is the perfume packaged to prevent breakage?
We treat your purchase with the utmost care. Each bottle is secured within reinforced packaging and ample cushioning to ensure its pristine arrival.
What if my order arrives damaged?
Damaged Bottle: If the bottle itself arrives broken, leaking, or damaged, please contact us immediately at hello@jubihaus.com within 48 hours of delivery. Include your order number and clear photos of the damaged bottle and its packaging.
Damaged Packaging: Please note that we do not offer returns or refunds for minor cosmetic damage to the outer packaging (the box, wrapping, or insert) that may occur during transit.
Fragrance information
Are the perfumes you offer your own signature brand?
No, these perfumes are not our own brand. We operate as authorized international distributors, working directly with the perfume houses themselves.
Every brand we feature is vetted, carefully sourced, and curated according to our strict ethical and sustainable guidelines. This direct partnership ensures that we can bring their unique creations from their local market to you internationally. Rest assured, every bottle is 100% authentic.
What is the difference between Eau de Parfum (EDP) and Eau de Toilette (EDT)?
The key distinction lies in the concentration of perfume oil. EDP is the richer choice (15-20% oil), offering impressive longevity and depth, lasting around 6-8 hours. EDT is a lighter, more refreshing application (5-15% oil), perfect for daytime or warmer weather, lasting around 4-5 hours.
Do you offer samples or discovery sets?
Yes. We provide curated discovery sets for you to experience the scent's unique development on your skin before committing to a full bottle, or to use as a mini travel fragrance!
What are "Fragrance Notes" (Top, Middle, Base)?
Fragrances are structured in three stages. Top Notes are the initial, vibrant impression. Middle (Heart) Notes define the true character of the scent as the top fades. Base Notes are the rich, long-lasting anchor of the fragrance.
Why does perfume sometimes smell different on me than on a strip/my friend?
This is the beautiful magic of individual body chemistry. Factors like your skin's pH balance and warmth act as unique modifiers, subtly altering how the fragrance notes express themselves on you.
What is the ideal way to store my perfume?
To preserve its character, always store your bottle in a cool, dry, and dark environment, away from direct sunlight and extreme temperature changes (like a bathroom cabinet).