Shipping & Returns
Jubi Haus ("we" and "us") is the operator of jubihausofficial.com ("Website"). By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.
1. General
We try to maintain accurate stock counts on our website, but from time to time there may be a stock discrepancy and we will not be able to fulfil all your items at time of purchase. In this instance, we will fulfil the available products to you, and contact you about whether you would prefer to await restocking of the backordered item or if you would prefer for us to process a refund.
2. Shipping Costs
Shipping costs are calculated during checkout based on weight, dimensions, and destination of the items in the order. Payment for shipping will be collected with the purchase.
This price will be the final price for shipping cost to the customer.
3. Returns
3.1 Return Due To Change Of Mind
Jubi Haus will happily accept returns due to change of mind if a request to return is received by us within 30 days of receipt of item, and are returned to us in original packaging, unused and in resalable condition.
Return shipping will be paid at the customer's expense, and the customer will be required to arrange their own shipping.
Once returns are received and accepted, refunds will be processed to store credit for a future purchase. We will notify you once this has been completed through email. Jubi Haus will refund the value of the goods returned but will NOT refund the value of any shipping paid.
To request a return, please contact us at hello@jubihausofficial.com and our team will guide you through the process of returning your goods.
4. Delivery Terms
4.1 Where We Ship
We currently ship to Singapore, Malaysia, the Philippines, Indonesia, Thailand, and Australia.
4.2 Order Send Time
Orders are shipped out the next day.
4.3 Transit Time
Transit time within Singapore is generally 2 to 4 days (via SPX).
Transit time to the rest of our shipping destinations is generally 5 to 8 days (via DHL).
4.4 Change Of Delivery Address
For change of delivery address requests, we are able to change the address at any time before the order has been dispatched.
4.5 Items Out Of Stock
If an item is out of stock, we will cancel and refund the out of stock items and dispatch the rest of the order.
4.6 Delivery Time Exceeded
If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.
5. Tracking Notifications
Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.
6. Parcels Damaged In Transit
If you find a parcel is damaged in transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with next steps.
7. Cancellations
If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our returns policy above.
8. Customer Service
For all customer service enquiries, please contact us at hello@jubihausofficial.com.